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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
We will send you an email if any part of your order is canceled or if we need more information to process your order.
Don’t worry, this is completely normal!
To ensure the fastest possible delivery times, our products are sometimes shipped from different fulfillment centers. If your order contains multiple items, it is therefore very common for it to be split into several separate packages.
The rest of your order is on its way: The missing items will most likely arrive within a few days of receiving your first package.
Check your emails: If your items were shipped separately, you should have received multiple tracking numbers via email.
If you still haven’t received the rest of your order after a few days, please feel free to contact our support team via the contact form or at noveraaction@gmail.com, making sure to include your order number. We’ll check the status of your packages right away.
Your satisfaction is our top priority. If you encounter any issues with your order (damaged product, incorrect item, or lost package), we’re here to find a solution quickly.
Here’s what to do:
Contact us promptly: Send us an email at noveraaction@gmail.com within a few days of receiving your order (or the expected delivery date).
Specify your request: Include your order number and briefly describe the problem.
Include photos (if applicable): If the product arrived damaged or there is an error, attaching one or two photos will help us process your request much faster.
As soon as we receive your message, our team will review it and offer you a replacement or a refund, depending on the situation and in accordance with our return policy.
To initiate a return and receive your shipping label, please contact our customer service team directly at noveraaction@gmail.com.
To expedite the processing of your request, please include the following information in your email:
Your order number.
The item(s) you wish to return.
The reason for the return (please feel free to attach photos if the product arrived damaged or if there is an error).
As soon as your request is approved by our team, we will email you your prepaid return label along with all the instructions for easily sending your package back to us.
Go to the login page on our website (the “My Account” icon at the top of the page).
Click the “Forgot your password?” link.
Enter the email address associated with your customer account.
Within a few minutes, you will receive an email containing a secure link to create your new password.
To change your password if you’re already logged in:
Click account in the top right of your account.
Select Settings and privacy, then click Settings.
Click Security and login.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.
We’re sorry to see you go! For security reasons and to protect your personal data, the permanent deletion of a customer account must be approved by our team.
To close your account, simply send us a request directly via email to noveraaction@gmail.com.
Important: To help us verify your request, please send your email from the address associated with your customer account. We will then proceed to completely delete your profile and data as soon as possible.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
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