How will I be refunded?

At NovDeal, we process refunds quickly and transparently. Here’s what you need to know:

When is a refund issued?

• Order cancellation: If your cancellation is confirmed before the order is shipped, the refund is issued immediately.

• Returns: Refunds are processed once the returned product has been received and inspected.

• Faulty or damaged items: These cases are prioritized — the refund is issued once validated, or a replacement may be offered.

Refund method

• Refunds are always made to the original payment method used at checkout (credit card, PayPal, etc.), unless otherwise agreed.

• If your original payment method is no longer available, our team will contact you to arrange an alternative (bank transfer, store credit, etc.).

Processing time

• Refunds are processed within 5 to 10 business days after validation.

• Depending on your bank or payment provider, it may take an additional 2 to 7 business days for the funds to appear in your account.

• If you don’t see the refund after 15 business days, please contact our customer support team.

Refund amount and exceptions

• The refund covers the product price plus applicable taxes.

• Return shipping fees may be deducted if stated in our policy (except for faulty or damaged items, or if the error is ours).

• If a discount or promotion was applied to your order, the refund will follow the same rules and may be adjusted proportionally.

What if my refund is delayed?

• First, check your order status in My Account > Orders.

• If it shows “Refunded” but you don’t see the funds in your bank account, contact your bank directly.

• If you still need help, email us at support@novdeal.com with your order number and a short description — our team will investigate promptly.

At NovDeal, our goal is to make refunds simple and stress-free.