We are sorry if the item you received is defective or arrived damaged. At NovDeal, we do our utmost to ensure every product is shipped in perfect condition, but occasionally incidents may occur during transport.
What should you do if your product is damaged?
Contact our customer service within 7 days of receiving your order.
Provide your order number as well as clear photos of the defective or damaged product.
Our team will review your request and offer you a prompt solution.
Possible solutions
Sending a replacement product at no extra cost.
Issuing a partial or full refund, depending on the situation.
In some cases, we may ask you to return the defective item.
Refund/Replacement Timeline
Refunds are processed within 5 to 10 business days after approval.
Replacement products are shipped promptly, depending on available stock.
At NovDeal, your satisfaction is our priority. Every issue is handled with care, and we are committed to finding an appropriate solution.
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