Legal

At NovDeal, your satisfaction is our priority. If you are not happy with your purchase, our money-back policy ensures a safe and transparent shopping experience.

When can I request a refund?

• Order cancellation: If your order is cancelled before it ships, a full refund is issued immediately.

• Returns: If you return an item in its original condition within the allowed period, you are eligible for a refund.

• Faulty or damaged items: If your product arrives defective or damaged, we will process your refund (or offer a replacement) as soon as your request is approved.

How are refunds issued?

• Refunds are sent to the original payment method (credit card, PayPal, etc.), unless another solution is agreed upon.

• If your original payment method is no longer active, we will contact you to arrange an alternative (such as bank transfer or store credit).

Refund timeline

• Refunds are processed within 5–10 business days after approval.

• Depending on your bank or payment provider, it may take an additional 2–7 business days for the money to appear in your account.

Refund amount

• You will be refunded the product price and applicable taxes.

• Return shipping fees may be deducted if they apply (unless the item is faulty or the return is due to our error).

• For discounted or promotional items, refunds are calculated according to the price paid.

Need help with a refund?

• First, check your account under My Account > Orders for the status of your refund.

• If your refund shows as “completed” but you do not see it in your bank account, please contact your bank or payment provider.

• For assistance, reach out to us at support@novdeal.com with your order number and details.

At NovDeal, our goal is to make refunds simple, clear, and worry-free.